At EMR Silverthorn, we've endeavoured to create a Web site that anticipates and satisfies our customers' needs and reaches out to them 24 hours a day, 7 days a week. With that goal in mind, we've compiled a list of frequently asked questions. However, we realise that sometimes there is no substitute for human contact and we remain committed to dealing with all our clients and suppliers in person.
If you do not find an answer to your question here, contact us at 020 8903 1390 or e-mail us.
How committed are you to online service?
Very. We will respond to all electronically submitted queries within 48 hours of receipt.
I don't see a complete list of products available. How can I find out if you have what I am looking for?
The range of products available is virtually limitless. We can source practically any product that you require at very competitive prices and get them to you in good time. Just contact us with what you are looking for and leave the rest to us.
How can I pay?
We accept virtually all methods of payment. If you think it's unusual, contact us we'll see what we can do!
I've purchased a product from you and I have some questions. What do I do now?
Just give us a call on +44 020 8903 1390 or send an e-mail address and we'll deal with your query promptly.
Do you have an emergency support?
Yes! Call our 24/7 emergency Hot Line: 020 8903 6590
Can you issue a VAT receipt?
All of our receipts are VAT receipts.
What are your terms?
All orders require prepayment unless paying by account.
Can I open an account with you?
Yes. Simply fill out the ‘Contact Us' form and we'll get back to you with details.